CADILLAC OF BIRMINGHAM - SERVICE ADVISOR
Cadillac of Birmingham is a family-owned business focused on supporting our employees, customers, and community because CADILLAC OF BIRMINGHAM CARES. We have a rare opportunity in a low-turnover dealership for the right person to join our team as a full-time SERVICE ADVISOR.
JOIN OUR AMAZING TEAM AT CADILLAC OF BIRMINGHAM!
1 Year Service Advisor or Similar Sales/Customer Service Experience Required
Annual Income Potential: $50,000 - $100,000
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Cadillac of Birmingham is seeking to hire a full-time SERVICE ADVISOR to provide vehicle service information to customers and work with service technicians to provide the needed and recommended service repairs. Ideal candidates will have a passion for customer service, excel in a team environment, and possess a strong work ethic. We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within.
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To provide a best-in-class experience, we need the right people committed to our core values:
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·      SERVE: To put the needs of others and those entrusted in your care above your own needs
·      KINDNESS: Treat others how you would want to be treated. Show genuine care for our employees and guests
·      INTEGRITY: Never get tired of doing the right thing, even when no one is looking
·      DEDICATION: An exceedingly strong feeling of loyalty and commitment to going the extra mile to be the best at what you do
·      ENTHUSIASM: Demonstrate a passion for what we do and a willingness to get the job done well
·      TEAMWORK: "We" is greater than "me". Work together towards a collective goal
·      HAVE FUN!: Establish a positive environment focused on working hard and playing hard
We strive to provide our employees with meaningful work, an engaging and collaborative environment, recognition for performance, and opportunities for professional development.
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Job Description:
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system
- Communicate additional repair and service needs to the customer based on vehicle inspection
- Administer the manufacturer warranty for qualifying vehicle repairs
- Confirm and offer resolution to customer concerns
- Consult with customers on applicable service specials and keep customers informed on completion times and service expenses
Job Requirements & Qualifications:
- Previous Service Advisor (or similar) experience (1+ years)
- High school diploma or equivalent preferred
- Must be authorized to work in the US
- Must have a valid Driver's License
- Minimum of 18 years of age to be able to drive for the company
- GM experience is preferred, but not required
- Ability to multi-task in a fast-paced work environment
- Basic mechanical understanding of a vehicle
- Intermediate computer knowledge
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
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Our Team Enjoys:
- Competitive production-based pay plan
- Provided lunch on Saturdays
- Closed on Sundays
- Employee discounts on products, services, and vehicle purchases
- Employer-Paid Holidays + Paid Time Off
- Medical, Dental, and Vision Insurance
- 401k plan
- Long-term and Short-term Disability
- Company-paid life insurance for full-time employees (additional coverage available)
Cadillac of Birmingham is a family-owned business focused on supporting our employees, customers, and community because CADILLAC OF BIRMINGHAM CARES. We have a rare opportunity in a low-turnover dealership for the right person to join our team as a full-time SERVICE ADVISOR.
JOIN OUR AMAZING TEAM AT CADILLAC OF BIRMINGHAM!
1 Year Service Advisor or Similar Sales/Customer Service Experience Required
Annual Income Potential: $50,000 - $100,000
Â
Cadillac of Birmingham is seeking to hire a full-time SERVICE ADVISOR to provide vehicle service information to customers and work with service technicians to provide the needed and recommended service repairs. Ideal candidates will have a passion for customer service, excel in a team environment, and possess a strong work ethic. We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within.
Â
To provide a best-in-class experience, we need the right people committed to our core values:
Â
·      SERVE: To put the needs of others and those entrusted in your care above your own needs
·      KINDNESS: Treat others how you would want to be treated. Show genuine care for our employees and guests
·      INTEGRITY: Never get tired of doing the right thing, even when no one is looking
·      DEDICATION: An exceedingly strong feeling of loyalty and commitment to going the extra mile to be the best at what you do
·      ENTHUSIASM: Demonstrate a passion for what we do and a willingness to get the job done well
·      TEAMWORK: "We" is greater than "me". Work together towards a collective goal
·      HAVE FUN!: Establish a positive environment focused on working hard and playing hard
We strive to provide our employees with meaningful work, an engaging and collaborative environment, recognition for performance, and opportunities for professional development.
Â
Job Description:
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system
- Communicate additional repair and service needs to the customer based on vehicle inspection
- Administer the manufacturer warranty for qualifying vehicle repairs
- Confirm and offer resolution to customer concerns
- Consult with customers on applicable service specials and keep customers informed on completion times and service expenses
Job Requirements & Qualifications:
- Previous Service Advisor (or similar) experience (1+ years)
- High school diploma or equivalent preferred
- Must be authorized to work in the US
- Must have a valid Driver's License
- Minimum of 18 years of age to be able to drive for the company
- GM experience is preferred, but not required
- Ability to multi-task in a fast-paced work environment
- Basic mechanical understanding of a vehicle
- Intermediate computer knowledge
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Â
Our Team Enjoys:
- Competitive production-based pay plan
- Provided lunch on Saturdays
- Closed on Sundays
- Employee discounts on products, services, and vehicle purchases
- Employer-Paid Holidays + Paid Time Off
- Medical, Dental, and Vision Insurance
- 401k plan
- Long-term and Short-term Disability
- Company-paid life insurance for full-time employees (additional coverage available)
